Hotel visitors are more likely to be turned off by bad cleaning, not by uncomfortable mattresses, poor service, or itchy bathrobes.
Guests never expect to be greeted with filth, hair, or dirt in their accommodation, whether they stay in a little AirBNB or a five-star hotel, and grievances or mediocre reviews are justified if this happens. And, considering that the majority of clients nowadays check internet recommendations before reserving a hotel, this might be a serious danger to your company depending on the size.
Clearly, any hotelier’s main focus should be an excellent cleaning policy. We’ll teach you how to clean your rooms and public areas correctly, how to manage your front desk and front office, staff members & areas of the hotel, and also give you some pointers on how to wow your visitors.
Breaking down the responsibilities of hotel housekeeping
- Developing a cleaning plan
- A step-by-step method on cleaning a hotel room
- A step-by-step approach to cleaning a hotel bathroom
- Cleanup equipment, machinery, and items
Housekeeping is an unseen service, as guests are only aware of it when you fail to meet the anticipated level of cleanliness. Every year, a hotel suite may host multitudes of new people, yet no one wants to feel like their room has been used. Your hotel housekeeping team is responsible for cleaning to ensure that there is no indication of past occupants and that every room is exactly clean from head to toe.
Ensuring proper and appropriate staffing across the hotel
Executive housekeepers are in charge of cleaning bedrooms and ‘turning down’ bedding, changing any filthy towels, and restocking any other comforts on a regular basis. A comprehensive cleanup and a complete change of bedding will be necessary on occasions when a room must be readied for a guest’s visit.
In addition to cleaning bedrooms, some of your housekeeping staff ought to be great for maintaining other front-of-house public areas in the property, but this will often be divided into various teams and shift schedules.
A floor supervisor oversees the hotel housekeeping crews, with a housekeeping manager handling each floor. Organizing shifts, verifying and inspecting the work of room attendants, re-ordering supplies, and reporting any flaws or issues with guest rooms to the appropriate person are normally their responsibilities. Laundry porters and linen room workers also help to ensure that new bed linen and fresh towels are constantly available.
Developing a cleaning plan
You’ll need a good cleaning system in place if you really want your guest rooms to be as fresh as possible. This entails calculating how many employees you’ll need every shift and preparing a protocol for them to complete in each location to verify that cleaning requirements are maintained.
When the hotel is at differing occupancy rates, it’s critical to know how many employees you’ll need on duty. A hotel housekeeping employee will tidy a room in around 45 minutes, however, it may require less time if only a simple switching service is required. If a staff person works for eight hours (including a 30-minute break), they may maintain around ten guestrooms every shift, based on the scale of the guestrooms.
You should be capable of calculating how many employees you require at any one moment by multiplying the number of occupied rooms by ten. Of course, this does not reflect the whole number of cleaning personnel you’ll require, as employees cannot work without the need for a break each day, but you’ll also require backup for vacations and medical days.
Cleaning from top to bottom
To maintain your rooms as spotless as possible, you may need to go far beyond your regular cleaning routine, or perhaps utilize some specialized professional cleaning tools. At least every three months, you must complete the following activities:
- Using an upholstery steam cleaner, thoroughly clean your carpets.
- Utilizing a steam cleaner and a specialized attachment, deep clean upholstered furniture and drapes.
- Using a surface polish, you can restore the appearance of hard surfaces and mosaics.
- Vacuum the mattress and wash any covers or protectors that are on it. If your mattress has to be rotated, do it every six months or according to the manufacturer’s instructions.
- Pillow protectors should be washed once a month. After six months, you should also wash your pillows.
- To ensure that pillows are totally comfortable, they should be replaced at least once every two years or as soon as they get out of shape.
Keep in mind that you’ll need to budget extra time for these chores. It’s preferable to schedule them around a time when most of your rooms aren’t entirely filled.
Cleaning gear and accessories
Additionally, these essential cleaning products must be included in your janitorial cart:
- Vacuum cleaner
- A bucket and a mop
- Cleaner for the floors
- Surface sanitizers and cleaners
- Cloths for cleaning
- Towels made of paper
- Cloths for dusting
- Tool for dusting
- Furniture refinishing
- Cleaner for the bathroom
- Cleaner for the toilet
- Brush for cleaning
- Cleaner for drains
- Freshening agent
- Protective gloves made of rubber
- Liners for bins
- Bin liners for the bathroom
Guest amenities essentials
The hotel housekeeping department will be in charge of restocking these materials as needed. So make sure they have plenty in the cart for each housekeeping service on the day. The following are some examples of hotel guest amenities essentials:
- Shower gel
- Skin lotion
- Hand soap
- Toothpaste or a dental kit
- Slippers and bathrobes
In addition to these items, your cleaning carts should include the following items:
- Bathroom mats
- Pillow cases and bed sheets
- Toilet paper
Food and beverages
Offering your visitors a minibar and hotel room beverage service is now fairly typical. As a result, you should also include the following items:
- Mugs – instead of disposable products, real glasses and crockery may lend a true touch of elegance.
- Coffee and tea
- Milk with sugar
- Stirrers or spoons
- Snack bar equipment (such as non-alcoholic beverages, alcohols and snacks)
Refreshments and hotel amenities should be placed towards the top of the cart, with sheets, napkins, and other personal care items folded neatly below. Dirty clothes should be kept in a separate bag so that it’s easy to tell what’s dirty and what’s clean.
In conclusion, there’s no reason your rooms can’t be spotless no matter what kind of business you run, whether it’s a little independent boutique or a large franchise. We hope that our hotel housekeeping tips and techniques can help you in your hotel management to achieve remarkable outcomes and delighted clients.
Finally, there are several advantages to choosing a professional cleaning service in Singapore. To keep your living quarters clean and increase your standard of living, consider hiring expert hotel cleaning services.
Superb Cleaning is a trusted cleaning company in Singapore, offering a variety of professional cleaning services such as hotel housekeeping, home cleaning, office cleaning and disinfection. When it comes to cleaning your hotel premises, our cleaning experts deliver top service quality with efficient cleaning techniques and innovative cleaning equipment.
Contact us to arrange your first cleaning session if you’re seeking professional cleaning services to keep your hotel premises sparkling clean.